Masterpiece Maps Refund, Return, and Exchange Policy

Each map is individually made for you. There is a tremendous investment in producing each order and shipping costs are also a major factor. We are unable to resell any map that has been shipped out (fingerprints and our guarantee it is 100% made just for each individual). Therefore, only unopened products in the original packaging can be returned. A restocking fee of 20% will apply to help us cover the original shipping and labor involved.

If for any reason you are not happy with your map or if there is any damage, please contact us. We are here to help!

If the product is incorrect, damaged by the carrier, or defective in any way, we will cover the cost for a new map and shipping. Please send us photos of the damaged product and damaged box showing the shipping label.  

We are here to work with you to ensure you are happy with our product, please contact us at support@masterpiecemaps.com. We are available Monday - Fridays and may need 48 hours to return emails.

Please include the photos, your name and order number in your message.

Returns For Standard Maps (with no customization): If the customer purchased the wrong product, it doesn't fit, or it is no longer wanted: It is the customer's responsibility to cover all shipping costs back to Masterpiece Maps. Please contact us before returning or shipping any product so we can assist in coordinating: support@masterpiecemaps.com

(Include your name and order number in your message.)

For any returns that are no fault of the seller, a restocking fee of 20% will apply to help us cover the original shipping and labor involved. Thank you for understanding.

We understand that it is easy to make mistakes with customizations, but unfortunately we are unable to make any changes once your order has been shipped and received. We aim to ensure that your customizations are correct when we send a proof. Due to the personalized nature of our maps we cannot accept returns, however we may be able to work with you for non-custom maps. Keep in mind shipping fees and a second production fee may be necessary.

We are here to work with you to ensure you are happy with our product, please contact us at support@masterpiecemaps.com. We are available Monday - Fridays and may need 48 hours to return emails.  

If you have questions regarding our privacy policy or return policy, you may reach us at support@masterpiecemaps.com. Alternatively, you may send us a message through our contact page.

Our mailing address is 1270 Quarry Ln. Suite B, Pleasanton, CA 94566

Our customer service number is 925-264-9299 and available Monday-Friday 10am-4pm PST.